Our Shipping Policy
Thank you for visiting and shopping at www.madretierracandles.com. Following are the terms andconditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
***During summer time, shipping will be on Mondays, Tuesdays, and Wednesdays only. Orders made on Wednesday after 3 PM will be ship on the following Monday***
We want to avoid the package to be store in hot warehouses before is delivery. We want to preserve the high quality of our products. Our products are made with natural soy wax and when expose to high weather temperatures would melt.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
PLEASE NOTE: SHIPPING WILL COST LESS WHEN YOU BOUNDLE UP ITEMS
FREE SHIPPING ON ORDERS OVER $100
**For more information and details on exact shipping amount please contact us at madretierracandles@mail.com**
**Shipping price will vary depending on the quantity of candles and/or wax melts**
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
www.madretierracandles.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
www.madretierracandles.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
www.madretierracandles.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us with, we can file a claim on your behalf. Please see Store Policy https://www.madretierracandles.com/terms-conditions for more details.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
Returns Policy
Our Return & Refund Policy https://www.madretierracandles.com/copy-of-shipping-returns provides detailed information about options and procedures for returning your order.